Terms & Conditions

Welcome to BlossomsFlorals.pk. These Terms & Conditions explain how you may use our website and purchase our flowers, bouquets, gift baskets, floral arrangements, and other products.

By using our website or placing an order, you agree to these Terms & Conditions. Please read them carefully before using our website or purchasing our products.

1. About BlossomsFlorals.pk

BlossomsFlorals.pk is an online flower and gift delivery service. We offer fresh flowers, bouquets, gift baskets, floral arrangements, and gifts for birthdays, anniversaries, weddings, celebrations, and other special occasions.

Our delivery service is primarily available in Lahore and selected locations across Pakistan. Delivery availability may vary by location.

2. Website Use

You must use BlossomsFlorals.pk only for lawful purposes.

You must not:

• Use our website for fraudulent or unauthorized activities.
• Attempt to access our website or systems without permission.
• Interfere with the website’s operation or security.
• Copy or reproduce our website content without permission.
• Upload or distribute harmful or malicious material.
• Provide false or misleading information when placing an order.

We may restrict or terminate access if we reasonably believe that you have violated these Terms & Conditions.

3. Products and Availability

We make reasonable efforts to keep our product descriptions, images, prices, and availability accurate.

However, flowers are natural products. Therefore, the delivered product may have minor differences in:

• Flower color
• Flower size
• Arrangement shape
• Foliage
• Packaging
• Decorative elements

These natural differences do not necessarily mean that a product is defective.

Sometimes, a particular flower, gift item, or decorative element may become unavailable. In this situation, we may replace it with a similar item of equal or greater value.

We will make reasonable efforts to maintain the overall style, appearance, and value of the selected product.

4. Product Images

Product images on BlossomsFlorals.pk are provided for illustration and presentation purposes.

The actual product may look slightly different because of seasonal availability, photography, lighting, and screen settings.

Natural differences between flowers may also affect the final appearance of an arrangement.

5. Prices

Product prices displayed on BlossomsFlorals.pk may change without prior notice.

The price applicable to your order is the price shown when you place the order. Additional delivery charges, taxes, or other fees will be shown where applicable.

We make reasonable efforts to display prices accurately. If we discover a significant pricing error, we may contact you before processing the order.

6. Orders

When placing an order, you must provide accurate and complete information.

This may include:

• Your name
• Phone number
• Email address
• Delivery address
• Recipient’s name
• Recipient’s phone number
• Delivery date
• Delivery instructions
• Payment information

Please check all details before completing your order.

An order is submitted when you successfully complete the checkout process. However, order acceptance may depend on product availability, payment confirmation, delivery availability, and other applicable conditions.

7. Order Confirmation

After placing an order, you may receive an order confirmation using the contact information provided during checkout.

If you do not receive a confirmation, please contact us to check whether we received your order.

We may also contact you if additional information is required to process or deliver your order.

8. Delivery

We provide flower and gift delivery to selected areas in Lahore and other locations where delivery is available.

Delivery times can vary because of:

• Delivery location
• Traffic
• Weather
• Product availability
• Order volume
• Public holidays
• Seasonal demand
• Unexpected circumstances

We make reasonable efforts to deliver orders within the requested delivery period.

However, we cannot always guarantee an exact delivery time unless BlossomsFlorals.pk has specifically confirmed it.

9. Recipient Information

Customers are responsible for providing accurate recipient information.

Please provide:

• Recipient’s full name
• Correct delivery address
• Recipient’s phone number
• House, office, building, or apartment details
• Relevant delivery instructions

BlossomsFlorals.pk is not responsible for delivery problems caused by incorrect, incomplete, or outdated information provided by the customer.

10. Recipient Unavailable

If the recipient is unavailable when our delivery personnel arrive, we may contact the recipient or customer using the provided phone number.

Depending on the circumstances, we may:

• Attempt delivery again.
• Leave the order with an authorized person.
• Leave the order at an appropriate location where reasonably possible.
• Arrange another delivery attempt.

Additional delivery charges may apply if another delivery attempt is required because the recipient was unavailable or the delivery information was incorrect.

11. Same-Day Delivery

Same-day delivery may be available for selected products and locations when an order is placed before the applicable daily cut-off time.

Availability depends on factors such as:

• Product availability
• Delivery location
• Order volume
• Seasonal demand
• Weather
• Traffic conditions

Orders placed after the applicable cut-off time may be scheduled for the next available delivery date.

12. Special Occasions and Peak Periods

Delivery times may take longer during busy periods.

These periods may include:

• Valentine’s Day
• Mother’s Day
• Eid
• Christmas
• Wedding seasons
• Other major occasions

High order volumes can affect delivery schedules. We recommend placing orders in advance during major holidays and seasonal periods.

13. Substitution Policy

Flowers and other natural products may have limited seasonal availability.

If a specific flower, color, packaging material, or accessory is unavailable, we may replace it with a comparable alternative.

We will consider the original product’s:

• Overall appearance
• Style
• Value
• Color scheme
• Intended occasion

When a significant substitution is required, we may contact the customer when reasonably possible.

14. Payments

We may provide different payment methods through our website and third-party payment providers.

Payment must be successfully authorized or received before an order is processed, unless another arrangement has been confirmed by BlossomsFlorals.pk.

We do not intentionally store complete credit or debit card details on our website servers.

Payment providers may have their own terms, security procedures, and privacy policies.

15. Cancellation Policy

If you need to cancel an order, please contact BlossomsFlorals.pk as soon as possible.

We may accept cancellation requests only if the order has not already been prepared, dispatched, or delivered.

Flowers and customized gifts may be prepared specifically for individual orders. Therefore, cancellation may not be possible once preparation or delivery has started.

Eligible refunds will be handled according to the payment method and applicable refund procedures.

16. Refunds and Replacements

We aim to provide products that meet reasonable quality expectations.

If you receive a product that is significantly damaged, incorrect, or materially different from your order, please contact us as soon as possible after delivery.

We may ask you to provide:

• Order information
• Photos of the delivered product
• Delivery details
• Other information needed to review the issue

Depending on the circumstances, we may provide a replacement, partial refund, or another appropriate solution.

Refund eligibility depends on the nature of the issue and the circumstances of the order.

17. Perishable Products

Fresh flowers and some gift products are perishable or time-sensitive.

After delivery, the customer or recipient is responsible for taking reasonable care of the flowers and other perishable products.

Flower lifespan varies depending on the flower type, temperature, handling, water quality, and care conditions.

Natural changes, such as flowers opening or slight wilting over time, do not necessarily indicate a product defect.

18. Customer Accounts

If you create an account on BlossomsFlorals.pk, you are responsible for keeping your login information secure.

Please contact us if you believe that your account has been accessed without authorization.

We may suspend or terminate accounts involved in fraudulent, abusive, or unauthorized activities.

19. Intellectual Property

Unless otherwise stated, the content on BlossomsFlorals.pk belongs to or is licensed to BlossomsFlorals.pk.

This includes:

• Text
• Product descriptions
• Logos
• Graphics
• Images
• Website design
• Branding
• Layout
• Other original materials

This content may be protected by applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, or commercially use our content without prior written permission.

20. Third-Party Services

Our website may use third-party services. These may include:

• Payment providers
• Hosting services
• Delivery services
• Analytics tools
• Security services
• Other website technologies

Third-party services may have their own terms and privacy policies.

BlossomsFlorals.pk is not responsible for the independent policies or practices of these services, except where required by applicable law.

21. External Links

Our website may contain links to third-party websites or services.

We provide these links for convenience or additional information.

We do not control third-party websites. Therefore, we are not responsible for their content, security, availability, or privacy practices.

22. Website Availability

We make reasonable efforts to keep BlossomsFlorals.pk available and functioning properly.

However, we cannot guarantee that the website will always be available, uninterrupted, or error-free.

Temporary interruptions may occur because of:

• Website maintenance
• Technical problems
• Hosting issues
• Security incidents
• Internet problems
• Other circumstances beyond our reasonable control

23. Limitation of Liability

To the extent permitted by applicable law, BlossomsFlorals.pk is not responsible for losses or delays caused by circumstances beyond our reasonable control.

These circumstances may include:

• Severe weather
• Traffic disruptions
• Natural disasters
• Public emergencies
• Power outages
• Internet or telecommunications failures
• Government restrictions
• Strikes or labor disruptions
• Delivery service disruptions
• Other unforeseen circumstances

Nothing in these Terms & Conditions is intended to remove or limit any legal rights that cannot legally be excluded or limited.

24. Privacy

Your use of BlossomsFlorals.pk is also subject to our Privacy Policy.

Our Privacy Policy explains how we collect, use, protect, and process personal information.

Please review our Privacy Policy before placing an order.

25. Changes to These Terms

We may update these Terms & Conditions from time to time.

Changes may be made because of updates to our services, website, business practices, or legal requirements.

When we make changes, we will update the Last Updated date on this page.

Your continued use of the website after changes are posted may mean that you accept the updated Terms & Conditions, where permitted by applicable law.

26. Governing Law

These Terms & Conditions are intended to be interpreted according to the applicable laws and regulations of Pakistan.

Any dispute related to BlossomsFlorals.pk or purchases made through our website will be handled according to applicable Pakistani law and the jurisdiction of the appropriate courts.

27. Contact Us

If you have questions about these Terms & Conditions, your order, delivery, cancellation, refunds, or any other matter related to BlossomsFlorals.pk, please contact us.

We will make reasonable efforts to respond to customer inquiries and resolve concerns.

Last Updated: August 12, 2026